Welcome to the guide on Carters Return Policy. At Carter’s, we strive to ensure that every customer is satisfied with their purchase. We understand that sometimes things don’t go as planned, and you may need to return, refund, or exchange an item. We accept returns for most items within 90 days of purchase. If the return is approved, you will receive a refund to your original method of payment within 7-10 business days.
In this guide, we will outline our return policy, including which items you can return, how to start a return, and important details about refunds and exchanges. So if you have ever wondered about returning a purchase to Carters, keep reading to learn all the essential information you need to know.
Introduction of Carters
Carters founded by William Carter in 1865, makes clothes and accessories for babies and young children. It’s famous for good quality and fair prices. The company is based in Atlanta, Georgia, and runs more than 1,000 stores in the U.S. and Canada.
In 2023, Carter’s earned $3.2 billion in revenue, showing its strong position in the kids’ clothing market. Parents worldwide trust Carter’s for its reliable products and innovative designs.
Overview of Carters Return Policy
- Timeframe: Items can be returned within 90 days of purchase.
- Proof of Purchase: A receipt is required for a full refund or exchange.
- Condition: Items must be in new, unworn condition with tags attached.
- Returns Without Receipt: Without a receipt, store credit may be issued at the current selling price.
- Online Returns: Online purchases can be returned by mail or at any Carter’s retail store.
- Exclusions: Clearance items are final sale and cannot be returned.
Carters Return Policy in-Store
Returning items to a Carters store is a convenient option for customers who prefer to handle their returns in person. Here’s how the in-store returns process works.
- Time Frame: Items purchased in-store can be returned within 90 days of purchase.
- Condition: Merchandise must be unworn, unwashed, and in its original packaging.
- Receipt: A receipt or proof of purchase is required for all returns.
- Refund Method: Refunds will be issued in the original form of payment.
Carters Return Policy Online
Returning items to Carters online offers convenience and flexibility for customers who prefer to manage their returns remotely. Here’s a step-by-step guide to the online returns process.
- Log In to Your Account: Access your order history through your Carter’s online account.
- Select the Item: Choose the item you wish to return and follow the prompts to generate a return label.
- Ship the Item: Pack the item securely and attach the return label. Drop it off at your nearest shipping facility.
- Time Frame: You can return items bought online within 90 days of the shipment date.
- Condition: Products must be unworn, unwashed, and in their original condition.
- Packing Slip: You need the original packing slip to process returns.
- Refund Method: We will credit refunds for online purchases to the original payment method.
Suggested For You: Uniqlo Return Policy
Carters Refund Policy
Once we receive your returned item, our team will inspect it. If we approve the return, you will receive a refund to your original method of payment within 7-10 business days.
Important Notes on Refunds
- Original Shipping Costs: We do not refund original shipping costs unless the return is due to a defect or error on our part.
- Partial Refunds: In certain situations, we grant only partial refunds, such as for items not in their original condition or items returned more than 90 days after delivery.
Processing Time
- In-Store Returns: Refunds for in-store returns are typically processed immediately.
- Online Returns: We can take up to 7-10 business days to process refunds for online returns once we receive the return.
Refund Methods
- Credit/Debit Cards: We will credit refunds back to the original card used for the purchase.
- PayPal: We will refund purchases made via PayPal to the PayPal account.
- Gift Cards: We will refund items purchased with a gift card to a new gift card.
Carters Exchange policy
Carter’s exchange policy allows customers to easily swap items for a different size, color, or style. Here are the key points.
In-Store Exchanges
- Time Frame: We accept exchanges within 90 days of purchase.
- Condition: Items must be in new, unworn, and unwashed condition.
- Receipt: For exchanges, we require a receipt or proof of purchase.
- Availability: We can complete an exchange on the spot only if the new item is available in-store.
Online Exchanges
- Process: We handle online exchanges as returns. You will need to return the item and place a new order for the desired item.
- Shipping Costs: Carter’s does not cover shipping costs for returning items for an exchange.
Carters In-Store vs. Online Comparison Table
Here is a quick comparison of Carters return policy for in-store and online purchases.
| Feature | In-Store Purchases | Online Purchases |
|---|---|---|
| Return Time Frame | 90 days from purchase | 90 days from shipment date |
| Condition | Unworn, unwashed, original packaging | Unworn, unwashed, original condition |
| Proof of Purchase | Receipt required | Original packing slip required |
| Refund Method | Original form of payment | Original payment method |
| Processing Time | Immediate | 7-10 business days after return received |
| Exchange Process | Immediate if item available in-store | Return item and place a new order |
| Shipping Costs | Not applicable | Customer pays for return shipping |
You May Also Like to Visit: Five Below Return Policy
Carters Return Policy for Defective Items
If you receive a damaged or defective item, we apologize for the inconvenience. Please contact our customer service team immediately. We will arrange for a replacement or a full refund, including any shipping costs. The item must be unworn and have its original tags attached. You have the option to return it by mail or at any Carter’s retail store. Upon return, you can either receive a refund to your original payment method or exchange the item for the same product, subject to availability. For help with defective item returns, contact Carter’s customer service.
Non-Returnable Items at Carters
Certain items are non-returnable, including.
Personalized Items: Custom or personalized items cannot be returned.
Final Sale Items: Items marked as final sale are not eligible for return, refund, or exchange.
Gift Cards: All gift card sales are final.
Tips for a Smooth Return Experience
- Keep Your Receipt: Always keep your receipt or packing slip until you are sure you are satisfied with your purchase.
- Check the Condition: Ensure items are in their original condition before attempting to return or exchange them.
- Act Quickly: Initiate returns or exchanges as soon as possible to avoid any issues with the 90-day return window.
Carters Return Policy Without Receipt
Carter’s allows returns without a receipt within 90 days of purchase. You’ll get store credit for the current selling price of the item. The item must be in new condition with attached tags. Carter’s does not accept returns for clearance items without a receipt, as they are final sale. You can return items without a receipt at any Carter’s retail store. For online purchases, include the packing slip or order confirmation email as proof of purchase for returns without a receipt.
Does Carters Offers Free Return?
Yes, Carter’s offers free returns. Customers can return items for free by mail or at any Carter’s retail store within 90 days of purchase. This policy helps ensure customer satisfaction and convenience. For online purchases, the packing slip or order confirmation email serves as proof of purchase for free returns. This approach enhances the overall shopping experience, making it easier for customers to shop with confidence.
Carters Return Policy After 90 Days
Carter’s return policy states that they may not accept returns after 90 days, unless the law requires it. Items must be unworn, with tags attached, and accompanied by proof of purchase. Without proof of purchase, returns may be eligible for store credit at the current selling price. Clearance items are final sale and Carter’s does not accept returns for them. Contact Carter’s customer service for specific inquiries or exceptions regarding returns made after the 90-day period.
Carters Delivery & Shipping Policy
Carter’s shipping policy includes standard delivery within 3-8 business days, with charges based on order total. Orders over $35 qualify for free standard shipping. Expedited shipping options are available for faster delivery at additional costs. Carter’s also offers ship-to-store options for free pickup. International shipping rates and delivery times vary. The company provides tracking information for all shipments to ensure customers can monitor their orders. For detailed shipping rates and policies, customers can visit Carter’s official website or contact customer service for assistance.
Carters Gift Card Policy
Carter’s gift card policy allows customers to purchase gift cards in various denominations both online and in stores. You can use gift cards to buy items at Carter’s retail locations and online. They don’t expire or include extra fees. If you lose a gift card or it’s stolen, Carter’s will replace it with proof of purchase. Carter’s does not permit exchanging gift cards for cash unless required by law. For more information or assistance with gift cards, customers can visit Carter’s website or contact customer service.
People Also Search For: Party City Return Policy
Carters Order Cancellation Policy
Customers can cancel orders at Carter’s before they ship. You can cancel orders online through your account or by contacting customer service. Once Carter’s ships an order, customers cannot cancel it. They issue refunds to the original form of payment for canceled orders. Carter’s aims to quickly process cancellations to ensure customer satisfaction. If you need help with canceling an order or have questions, you can contact Carter’s customer service.
FAQs
1- Can I return or exchange items bought at a Carter’s outlet store?
Sure, if you buy something at a Carter’s outlet store, you can return or exchange it at any Carter’s or Carter’s outlet store. They have the same return policy.
2- How do I return a gift?
To return a gift, bring the gift receipt to any Carter’s store. For online gifts, contact customer service for assistance.
3- Are there any items that Carter’s does not accept returns for?
Yes, you cannot return or exchange certain items like final sale merchandise and personalized items.
4- Can I return items bought online to a Carter’s store?
Yes, you can return items purchased online to any Carter’s store if you have the packing slip.
5- What if I lost my packing slip for an online order?
Contact Carter’s customer service for assistance with processing your return without the original packing slip.
Conclusion
In conclusion, Carter’s provides a customer-centric return and shipping experience, ensuring convenience and satisfaction. Their policies allow for returns within generous timeframes, with or without receipts, prioritizing customer needs. Free shipping options and expedited delivery cater to varying preferences, while clear guidelines on gift cards and order cancellations enhance transparency and ease of use. Whether shopping in stores or online, Carter’s commitment to quality and service remains evident, reflected in their efficient handling of returns and supportive customer service. For Canadians, specific policies are in place to accommodate local regulations, ensuring a seamless shopping experience across all channels.
For More Brand Policies You Can Visit Our Homepage.