Welcome to our comprehensive guide on the DSW Return Policy. Whether you have purchased footwear online or in-store understanding the ins and outs of DSW’s return process is essential for a hassle-free experience. DSW’s return policy allows for returns within a specified timeframe, typically within 90 days of purchase. If you are a VIP Elite member, you get special treatment. You have a whole year (365 days) to return your purchase with a receipt and receive a full refund. Refunds are typically processed within 5-7 business days of DSW receiving the returned item. However, it may take additional time for your bank to process the refund.
In this guide we will outline our return policy, including what items can be returned, how to initiate a return, and important details about refunds and exchanges. So if you have ever wondered about returning a purchase to DSW, keep reading to learn all the essential information you need to know.
Introduction of DSW
DSW, officially known as Designer Shoe Warehouse, is a leading footwear retailer in the United States. With over 500 stores across the country and a robust online presence, DSW offers a vast selection of shoes for men, women, and kids. It boasts an impressive range of brands, including popular names like Nike, Adidas, Steve Madden, and more.
DSW’s inventory spans athletic shoes, casual sneakers, dress shoes, boots, sandals, and accessories. The retailer is known for its discounted prices, making quality footwear accessible to a wide range of customers. DSW serves millions of shoppers annually, catering to diverse style preferences and budget needs.
Overview of DSW Return Policy
- Eligibility: Items must be returned unworn, in original condition, and with the original packaging.
- Time Frame: Returns must be made within 90 days of the purchase date.
- Proof of Purchase: Required for all returns. Acceptable forms include the original receipt, shipping invoice, order confirmation email, or the credit/debit card used for the purchase.
DSW Return Policy In-Store: Guide in Steps
Returning items to a DSW store is a convenient option for customers who prefer to handle their returns in person. Here’s how the in-store returns process works.
1- Visit a DSW Store
- Locate your nearest DSW store using the store locator on the DSW website or mobile app.
- Bring the item you wish to return along with the original receipt, if available, to the store.
2- Speak to an Associate
- Approach a DSW associate at the customer service or checkout area to initiate your return.
- Provide the associate with the item you wish to return and any relevant documentation, such as the original receipt.
3- Processing the Return
- The associate will assist you in processing your return and determining the appropriate refund or exchange method.
- If eligible, the associate will issue a refund to your original form of payment or provide store credit for future purchases.
4- Confirmation
- Once the return is processed, the associate will provide you with a receipt or confirmation of the return transaction.
- Keep this documentation for your records in case of any future inquiries or issues.
5- Additional Assistance
- If you have any questions or concerns during the returns process, don’t hesitate to ask the DSW associate for assistance.
- DSW’s friendly and knowledgeable staff are available to help ensure a smooth and satisfactory experience.
6- Benefits of In-Store Returns
- Convenience: Returning items in-store allows customers to quickly and easily complete their returns without the need for packaging or shipping.
- Immediate Assistance: In-store returns provide customers with the opportunity to speak directly with DSW associates for personalized assistance.
- Instant Refunds: Depending on the payment method and store policy, customers may receive instant refunds for their returns when processed in-store.
DSW Return Policy Online: Guide in Steps
Returning items to DSW online offers convenience and flexibility for customers who prefer to manage their returns remotely. Here’s a step-by-step guide to the online returns process:
1- Log in to Your DSW Account
- Visit the DSW website and log in to your account using your email address and password.
- If you don’t have an account, you may need to create one before initiating a return.
2- Navigate to Order History
- Once logged in, navigate to the “Order History” section of your account dashboard.
- Here, you’ll find a list of your recent purchases eligible for return.
3- Select Items for Return
- Locate the items you wish to return from your order history and select them for return.
- You may be prompted to provide a reason for the return to help DSW improve its products and services.
4- Generate a Return Label
- After selecting the items for return, follow the prompts to generate a return label.
- The return label will include instructions for packaging and shipping the items back to DSW.
5- Pack the Items Securely
- Carefully package the items you’re returning, ensuring they are securely wrapped and protected during transit.
- Be sure to include any original packaging, tags, or accessories that came with the items.
6- Affix the Return Label
- Once packaged, affix the return label to the outside of the package in a visible location.
- Make sure the label is securely attached to prevent it from becoming lost or damaged during shipping.
7- Drop Off the Package
- Take the packaged items to your nearest authorized shipping location, such as a post office or shipping center.
- Drop off the package and obtain a receipt or tracking number for your records.
8- Track Your Return
- Use the provided tracking number to monitor the status of your return shipment.
- DSW will notify you once they receive and process your return, typically within a few business days.
9- Benefits of Online Returns
- Convenience: Online returns allow customers to initiate and complete their returns from the comfort of their own homes, eliminating the need to visit a physical store.
- Flexibility: With online returns, customers have the flexibility to return items at any time, day or night, without being restricted by store hours.
- Transparency: The online returns process provides customers with real-time tracking information, allowing them to monitor the progress of their return shipment from start to finish.
Suggested For You: Famous Footwear Return Policy
DSW In- Store vs. Online Comparison Table
To make things clearer, here’s a comparison table summarizing the key aspects of DSW’s return, refund, and exchange policies:
| Policy Aspect | In-Store Purchases | Online Purchases |
|---|---|---|
| Return Time Frame | Within 90 days | Within 90 days |
| Return Condition | Original condition, unworn, with tags | Original condition, unworn, with tags |
| Return Location | Any DSW store | Mail or any DSW store |
| Shipping Cost | N/A | Customer pays (unless DSW error) |
| Refund Method | Original form of payment | Original form of payment |
| Processing Time | Immediate | 7-10 business days after receipt |
| Exchange Availability | In-store exchanges available | No direct exchanges by mail; return and reorder |
DSW Return Policy for VIP Elite Members
If you are a VIP Elite member, you get special treatment. You have a whole year (365 days) to return your purchase with a receipt and receive a full refund. DSW’s VIP program boasts over 15 million active members, so there’s a good chance you might be one of them. These members get free returns and exchanges with no time limit, as long as the items are in original condition.
This policy works for both online and in-store purchases. VIP Elite members also get free shipping on all orders. They earn 20 points for every dollar spent and receive a $10 reward for every 1,500 points. Additionally, they have exclusive access to special offers and events. DSW aims to provide excellent service and perks to its most loyal customers through these benefits.
DSW International Return Policy
For international orders, customers are responsible for return shipping costs. The same 90-day return window applies, and items must be unworn and in original packaging. Unfortunately DSW does not offer free returns for international orders customers must cover the shipping costs. To initiate a return, customers need to contact DSW’s customer service for a return authorization. International customers can shop online, but they must be aware of possible duties and taxes that vary by country. DSW aims to provide a smooth return process despite these additional steps for international shoppers.
DSW Shoes Return Policy
DSW offers a straightforward return policy for shoe purchases. You can return shoes within 90 days of purchase, as long as they are unworn and in their original packaging. If you have a receipt, you will get a full refund in the original form of payment. Without a receipt, you will receive store credit based on the current selling price.
DSW VIP Elite members enjoy free returns with no time limit. DSW also accepts returns for online purchases in their physical stores, making the process convenient. This policy ensures you have flexibility and confidence when shopping for shoes at DSW.
DSW Refund Policy
DSW offers a simple refund process. First, ensure your item is unworn, in its original packaging, and within 90 days of purchase. With a receipt, you get a full refund without one, you get store credit at the current selling price. Return the item by mail or at a DSW store. For online purchases, log into your DSW account to start the return and print a shipping label. Once DSW receives the item, they process the refund, typically within 5-7 business days. VIP Elite members enjoy free returns with no time limit. This ensures a smooth and convenient experience.
People Also Search For: Gucci’s Return Policy
DSW Exchange Policy
DSW return policy also offers exchange in the form of free charges to the customers. The procedure for the DSW exchange policy is as same as the return policy. Let us see the points.
- You can exchange within 90 days from the date of purchased products. The refund will be in the original mode of payment.
- Refund will be in merchandise credit after accepting the exchange after 90 days.
- Undamaged, unused, and in its original state products will be accepted.
- The exchange will be done with the actual receipt and order details of the product.
- Products exchanged after the time window will only be accepted with a receipt and government ID.
- Gifts are also exchangeable with the receipt.
DSW Exceptions and Special Considerations
While DSW aims to provide a seamless return experience for its customers, there are certain exceptions and special considerations to be aware of.
Final Sale Items
- Some items at DSW may be marked as “final sale,” indicating that they cannot be returned or exchanged.
- Final sale items are typically clearly labeled as such at the time of purchase, either in-store or online.
- It’s important for customers to review the final sale policy before completing their purchase to avoid any misunderstandings.
Non-Returnable Items
- Certain items may be non-returnable due to hygiene or safety reasons, such as earrings or personal care products.
- DSW’s return policy may vary depending on the type of item and its condition at the time of return.
- Customers should check the return policy for specific items before attempting to return them to DSW.
Manufacturer Defects
- In the rare event that an item purchased from DSW has a manufacturer defect, customers may be eligible for a refund or exchange.
- DSW stands behind the quality of its products and strives to address any issues promptly and satisfactorily.
- Customers experiencing issues with their purchase should contact DSW customer service for assistance.
Clearance Items
- Items purchased from DSW’s clearance section may be subject to different return policies than regular-priced items.
- Clearance items may have limited availability and may not be eligible for return or exchange in certain cases.
- Customers should review the return policy for clearance items before making their purchase.
Special Considerations for VIP Elite Members
- DSW VIP Elite members may enjoy additional benefits and exceptions to the standard return policy.
- Elite members may have access to exclusive promotions, extended return windows, and other perks.
- It’s advisable for Elite members to review their membership benefits to fully understand their privileges when it comes to returns and exchanges.
DSW Holiday Return Policy
Holiday return policy offers extended flexibility. Items purchased between November 1st and December 25th can be returned until January 31st of the following year. Customers must ensure items are unworn and in their original packaging. With a receipt, customers receive a full refund to their original payment method. Without a receipt, customers receive store credit based on the current selling price. This policy applies to both online and in-store purchases. International orders and clearance items may have different return policies. VIP Elite members enjoy additional benefits, such as free returns with no time limit.
DSW Return Policy without Receipt
Return policy without a receipt allows customers to still make returns, but with some conditions. If you don’t have a receipt, you can still return your item within 90 days of purchase, as long as it’s unworn and in its original packaging. Without a receipt, you’ll receive store credit based on the current selling price of the item.
This policy applies to both online and in-store purchases. However, clearance items may have different return guidelines. VIP Elite members enjoy free returns even without a receipt, making it easier for them to shop confidently at DSW.
DSW Return Policy without Original Box
DSW accepts returns even without original packaging, though they prefer it. Customers must securely package the item to prevent damage during transit. Sometimes, DSW may charge a restocking fee for returns sans original packaging, so careful packaging is crucial to avoid extra charges. This policy aims to accommodate customers while ensuring returned items are in good condition. It’s advisable to check with DSW for specific restocking fee details. With this approach, DSW maintains customer satisfaction while managing the logistics of returns efficiently.
Non Returnable Items at DSW
here is the list of non-returnable items that you cannot return once purchased from the DSW online store or in-store. Items which can’t be returned are as follows.
- Items worn, used, or damaged
- The return of a product without original packing is prohibited.
- Products sold as a ‘Final Sale’.
- Gift card products
- Special products are also not returnable.
People Also Like To Visit: ALDO Return Policy | Balenciaga Return Policy
DSW Gift Card Return Policy
DSW offers 3 different membership cards.
- DSW VIP club
- DSW VIP Gold
- DSW VIP Elite
Customers who hold DSW VIP Gold have an advantage that they are not required to pay $8.5 shipping fee.
Customers who hold VIP Elite DSW cards have a return window of 1 year and no need to pay shipping charges.
Fee for DSW Return & Exchange
The fee for DSW return and exchange depends upon the DSW status and the mode of returning the items. Shipping fees and days for purchase returned can be easily understood by the below table. Let’s take a look.
| DSW Return & Exchange Fee | ||||
|---|---|---|---|---|
| DSW VIP Status | Non- Members | DSW VIP Club | DSW VIP Gold | DSW VIP Elite |
| In-Store Returns | Free | Free | Free | Free |
| Online Returns | $8.50 Shipping Fee | $8.50 Shipping Fee | Free | Free |
| Return By Mail | 90 Days | 90 Days | 90 Days | 365 Days |
| Exchanges | Free | Free | Free | Free |
DSW Return Policy After 90 Days
After 90 days, DSW’s return policy becomes stricter. Items can’t be returned for a refund or store credit. However, if you’re a VIP Elite member, you may still be able to return items after this period. DSW might accept the return at its discretion or provide store credit. It’s best to contact DSW’s customer service for assistance. This policy ensures fairness while allowing flexibility for loyal customers. By adhering to these guidelines, DSW maintains a balance between customer satisfaction and operational efficiency.
DSW Return Policy After 60 Days
After 60 days, DSW’s return policy still allows customers to return items, but with some considerations. Customers can still return items after this period, but they must ensure the items are unworn and in their original condition. However, returns after 60 days may only qualify for store credit instead of a refund to the original payment method. This policy applies to both online and in-store purchases. While DSW aims to accommodate returns, it’s essential for customers to be aware of the time limit and any applicable store credit policies. This ensures a smooth and transparent return process for all customers.
DSW Return Policy for Faulty Items
If you receive a faulty item from DSW, quickly reach out to their customer service. They’ll help you return the item and give you a prepaid label for free shipping. Once DSW gets the faulty item, they’ll either replace it or refund your money, covering any shipping costs.
This applies whether you bought the item online or in a store. While DSW aims for quality, they understand things can go wrong sometimes, and their customer service is here to help. With this policy, DSW ensures customers are satisfied and taken care of if they receive a faulty product.
Does DSW Offer Free Returns?
Yes, DSW offers free returns for certain customers. VIP Elite members enjoy free returns with no time limit, allowing them to return items at any time without incurring any return shipping fees. However, for regular customers, returns may not always be free, especially for international orders or items returned without the original packaging. It’s essential to check DSW’s return policy for specific details regarding free returns based on your membership status and the nature of your purchase.
DSW Delivery & Shipping Policy
DSW charges different fees for shipping based on your situation. For standard shipping in the contiguous United States, they usually ask for a flat fee, which is typically about $7.99. But if you want your items faster, like with expedited shipping, you might pay more, around $14.99. International shipping rates vary a lot, starting at about $24.99, depending on where you’re sending your stuff and how quickly you need it. Sometimes, DSW has free shipping deals, but they often have conditions, like spending a certain amount or being a member. It’s a good idea to check DSW’s shipping details to understand what you’ll pay and your options.
DSW Order Cancellation Policy
DSW’s order cancellation policy allows customers to cancel their orders, but it’s essential to act fast. You can cancel your order within a short window of time after placing it, usually within a few hours. However, once your order has been processed for shipping, cancellation might not be possible. It’s best to contact DSW’s customer service immediately if you need to cancel an order. Keep in mind that DSW processes orders quickly to ensure timely delivery, so the cancellation window is brief. By understanding this policy, customers can make informed decisions about their orders with DSW.
DSW Return Policy for Canada
In Canada, DSW’s return policy allows customers to return unworn items within 60 days of purchase. The items must have the original receipt and packaging. Refunds are given in the original payment method. However, clearance items and some products might have different rules. Unlike in the United States, DSW doesn’t offer free returns for Canadian orders. Customers need to pay for return shipping.
VIP Elite members, though, enjoy free returns with no time limit. This policy ensures customer satisfaction while providing clarity and convenience for Canadian shoppers.
FAQs
1- Can I return items purchased online to a DSW store?
Yes, DSW allows returns of online purchases to be made at any DSW store, provided they meet the return criteria outlined in the return policy.
2- What is the timeframe for returning items to DSW?
DSW typically offers a standard return window of 60 days from the date of purchase for most items. VIP Elite members may enjoy an extended return window of up to 90 days.
3- Does DSW accept returns without a receipt?
Yes, DSW accepts returns without a receipt, but the refund may be issued in the form of store credit or at the current selling price of the item.
4- Are there any items that cannot be returned to DSW?
Yes, certain items may be non-returnable or final sale, including clearance items, discontinued styles, and items marked as final sale.
5- How long does it take for DSW to process returns and issue refunds?
DSW aims to process returns promptly upon receipt of the returned item(s). Refunds are typically processed within a few business days after the return is received and inspected.
Conclusion
In conclusion, understanding DSW’s return policy is essential for all customers, whether shopping domestically or internationally. By familiarizing yourself with the guidelines outlined in this article, you can navigate the return process with confidence and ease. From in-store returns to online exchanges, DSW offers a variety of options to accommodate different preferences and situations. Remember to keep receipts, preserve original packaging, and communicate with DSW’s customer care team as needed for assistance.
Whether you’re a VIP Elite member enjoying extended benefits or an international customer navigating return shipping costs, DSW strives to provide a seamless and satisfactory experience for all shoppers. By adhering to the guidelines and tips provided, you can make the most of your shopping experience at DSW while ensuring a smooth return process whenever necessary.
For More Brand Policies You Can Visit Our Homepage.