Welcome to our guide on Five Below return policy. Five Below extended its return window from 10 days to 30 days, providing customers with a more generous timeframe to evaluate their purchases. You need to bring the original receipt with you, if you purchased the item in-store. This adjustment aimed to enhance customer satisfaction and align with industry standards.
In this guide we will outline our return policy, including what items can be returned, how to initiate a return, and important details about refunds and exchanges. So if you have ever wondered about returning a purchase to Five Below, keep reading to learn all the essential information you need to know.
Introduction of Five Below
Five Below is a discount store in the United States that sells products for $5 or less. They offer items like toys, games, electronics accessories, clothes, beauty products, household items, candy, snacks, and seasonal goods. Some stores also sell a few items priced above $5, called “Five Beyond.”
Founded in 2002, Five Below has grown quickly. As of 2023 they have over 1,300 stores in 42 states. The company aims to attract preteens, teens, and young adults with trendy and affordable products. In 2023, Five Below’s revenue was over $2.8 billion.
Five Below Return Policy Overview
At Five Below, they strive to make the return process as simple as possible for their customers. Here is a quick overview of their return policy.
- You can return items within 30 days of purchase.
- Make sure the items are in their original condition and packaging.
- You need to show proof of purchase, like a receipt or order confirmation, for all returns.
- We will refund your money in the same way you paid.
- Some items, like clearance items and gift cards, cannot be returned.
Methods of Returning Items to Five Below
Returning an item to Five Below is a simple process that can be done either in-store or by mail. Here is a step by step guide.
In-Store Returns
Returning items in store is the quickest and easiest method. Here is how you do it.
- Bring the Item: Take the item you wish to return along with its original packaging (if possible) to any Five Below store.
- Visit the Customer Service Desk: Head to the customer service desk where a friendly staff member will assist you with your return.
- Provide Information: Be prepared to provide any necessary information, such as your name, contact details, and reason for the return.
- Receive Refund or Exchange: Once your return is processed, you’ll receive a refund to your original payment method or an exchange for a different item.
Benefits of In-Store Returns
- Avoid shipping costs: Returning items to a store eliminates the need to pay for return shipping.
- Instant resolution: In-store returns allow you to receive a refund or exchange on the spot, rather than waiting for the item to be shipped back and processed.
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Online Purchase Returns
If you bought an item online, you can return it by mail. Here is the process.
- Initiate the Return: If you made your purchase online, you can initiate the return process through the Five Below website or by contacting customer service.
- Package the Item: Carefully package the item you wish to return, including any relevant documentation.
- Label the Package: Attach the provided return label to the package, making sure it’s clearly visible.
- Ship the Package: Drop off the package at your nearest postal service location or schedule a pickup.
Tips for a Smooth Return
- Always retain your original receipt or order confirmation email, as it may be required for processing your return.
- Ensure that the item is in its original condition and packaging to avoid any issues with the return.
- If returning by mail, consider using a trackable shipping method to ensure that your return reaches us safely.
Non Returnable Items at Five Below
While we strive to accommodate returns for most items, there are certain exceptions to our return policy. Here’s a list and detail of items that cannot be returned to Five Below.
1. Clearance or Final Sale Items
Items marked as clearance or final sale are typically not eligible for return or exchange. These items are often sold at a discounted price and may have limited availability.
2. Perishable Goods
For health and safety reasons, perishable goods such as food items or opened cosmetics cannot be returned. This policy helps to ensure that all our products meet the highest standards of quality and freshness.
3. Personalized Items
We usually don’t accept returns for items that have been personalized or customized just for you. This includes things like items with your initials, name, or special designs.
4. Used or Damaged Items
Items that have been used, worn, or damaged beyond normal wear and tear may not be eligible for return. It’s important to inspect your items upon receipt and contact us promptly if you encounter any issues.
5. Gift Cards
Gift cards are generally non-refundable and cannot be returned or exchanged for cash. However, they can be used to purchase merchandise both in-store and online at Five Below.
Five Below Return Policy Conditions
Before initiating a return at Five Below, it’s important to understand the conditions that must be met to qualify for a refund or exchange. Here is what you need to know.
Original Condition and Packaging
Items must be returned in their original condition and packaging. This means that they should be unused, unworn, and undamaged, with all tags and labels attached.
Proof of Purchase
While a receipt is preferred, it’s not always necessary. We accept returns without a receipt, although refunds may be issued in the form of store credit. However, having proof of purchase can expedite the return process.
Time Limit
We offer a generous 30-day return window for most items. This means that you have up to 30 days from the date of purchase to return or exchange your item. Clearance or final sale items may have a different return window, so be sure to check the product details.
Exceptions
Certain items may not be eligible for return or exchange. These may include clearance or final sale items, perishable goods, personalized items, and used or damaged items. Gift cards are also typically non-refundable.
Inspection
All returned items are subject to inspection upon receipt. If an item is found to be in violation of our return policy or is not in its original condition, it may not be eligible for a refund or exchange.
Return Method
You can choose to return items either in-store or by mail, depending on your preference and convenience. In-store returns can be made at any Five Below location, while mail returns require you to follow specific shipping instructions.
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Five Below Refund Policy & Method
At Five Below, we strive to make the refund process as seamless as possible for our customers. Here’s a step-by-step guide to how refunds are processed.
Time Frame
- Refunds are typically processed within 2-10 business days of the return being approved. However, it may take additional time for the refund to reflect in your account, depending on the processing times of your bank or credit card issuer.
Verification of Return
- When you return an item, whether in-store or by mail, our staff will first verify that the item meets our return policy criteria. This includes ensuring that the item is in its original condition and packaging.
Refund Method
- If the return is approved, we will process the refund using the original payment method whenever possible. This means that if you paid with a credit card, the refund will be credited back to the same card used for the purchase.
Store Credit
- If you return an item without a receipt or if the original payment method is not available for a refund, store credit may be issued instead. This store credit can then be used towards a future purchase at any Five Below location.
Confirmation
- Once the refund has been processed, you’ll receive a confirmation email or notification. This will include details such as the amount refunded and the method of refund.
Five Below Exchange Policy & Method
At Five Below, we understand that sometimes you may need to exchange an item for a different size, color, or style. Here’s everything you need to know about our exchange policy.
Flexible Exchange Window
- We offer a flexible exchange window to accommodate your needs. Generally, you can exchange an item within 30 days of purchase, subject to certain conditions.
Conditions for Exchange
- To be eligible for an exchange, the item must be in its original condition and packaging, with all tags and labels attached. It should be unused, unworn, and undamaged.
In-Store Exchanges
- If you prefer to exchange an item in person, simply visit any Five Below store with the item you wish to exchange and your original receipt. Our friendly staff will assist you with finding a suitable replacement.
Online Purchase Exchanges
- If you made your purchase online, you can initiate the exchange process through the Five Below website or by contacting customer service. You may be required to return the original item and place a new order for the desired replacement.
Exchange for Different Item
- In some cases, you may wish to exchange your item for a different product altogether. As long as the new item is of equal or lesser value, we’re happy to accommodate your request.
Five Below Return Policy without Receipt
Five Below requires a receipt or proof of purchase for all returns. If you don’t have a receipt or order confirmation, you cannot return the item. This policy ensures that returns are processed accurately and helps prevent fraud. Without proof of purchase, Five Below cannot verify the transaction, which is necessary to issue a refund or exchange. Always keep your receipt or order confirmation until you are sure you are satisfied with your purchase. If you lose your receipt, you may not be able to return the item. This policy applies to all products, including regular and clearance items.
Five Below Return Policy for Damaged Items
If you receive a damaged or defective item from Five Below, we’re here to help you resolve the issue quickly and effectively. Here’s what you need to know about our return policy for damaged items.
Identification of Damage
Upon receiving your order, carefully inspect all items for any signs of damage or defects. If you notice any issues, such as broken or missing parts, please contact our customer service team immediately to report the problem.
Reporting the Damage
To report a damaged item, you can reach out to our customer service team via phone, email, or live chat. Be sure to provide detailed information about the damage, including photos if possible, to expedite the resolution process.
Options for Resolution
Depending on the nature of the damage and the availability of the product, we may offer one of the following options for resolution.
- Replacement: We can send you a replacement item free of charge.
- Refund: If a replacement is not available, we can issue a refund for the damaged item.
- Store Credit: In some cases, we may offer store credit as an alternative resolution.
Return Process
If a return is necessary, we’ll provide you with instructions on how to return the damaged item. This may involve returning the item to a store or shipping it back to us using a prepaid shipping label.
Time Frame
We understand the importance of resolving issues promptly, so we strive to process returns for damaged items as quickly as possible. Once the damaged item is received and inspected, we’ll work to provide you with a resolution in a timely manner.
Customer Satisfaction Guarantee
At Five Below, we stand behind the quality of our products and are committed to ensuring your satisfaction. If you’re ever unhappy with a purchase due to damage or defect, please don’t hesitate to reach out to us for assistance.
Five Below Return policy After 30 Days
Five Below does not accept returns after 30 days from the purchase date. You must return items within this timeframe to qualify for a refund or exchange. It’s important to follow this rule to ensure your return is processed smoothly. If you try to return items after 30 days, Five Below will not accept them. Make sure to keep track of the return window to avoid any issues. If you have any questions about the return policy, you can contact Five Below’s customer service for assistance.
Delivery and Shipping Policy at Five Below
Five Below shipping charges vary depending on factors like the shipping method, package weight, and destination. Standard shipping typically starts at around $5.99 for orders within the contiguous United States. Expedited shipping charges often ranging from $9.99 to $24.99, depending on the speed of delivery selected. Sometimes, we offer free shipping promotions for orders that meet certain criteria, like spending a minimum amount.
This helps customers save on delivery costs. For international shipping, fees can vary significantly based on the destination and package weight. Customers can find detailed shipping charges and options on the Five Below website.
Five Below Gift Card Policy
The gift card policy lets customers buy and use gift cards both in-store and online. You can get them in different amounts and use them to buy stuff at any Five Below store or on their website. These cards don’t expire and you can’t get your money back for them, unless the law says you can. If you lose one or someone steals it, we can’t give you a new one, so remember to keep it safe like cash. Also, you can’t sell or give away Five Below gift cards to someone else.
Does Five Below Offer Free Returns?
Five Below does not provide free returns. Customers usually need to pay for the return shipping unless it’s Five Below’s mistake, like sending the wrong item or a defective product. Make sure to check Five Below’s website or contact customer service to get the latest information about returns and any costs involved.
Five Below Return Policy for Opened Products
Five Below accepts returns for opened products within 30 days of purchase if the items are in their original condition and packaging. You must provide proof of purchase, like a receipt or order confirmation, for all returns. However, Five Below may inspect opened products and can refuse returns if they’re not in their original condition or packaging. Make sure to follow the return policy guidelines for a smooth process. If you have any questions, you can check Five Below’s website or contact their customer service for help.
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Five Below Order Cancellation Policy
The order cancellation policy lets customers cancel their orders before we ship them. Once we process and ship an order, you can’t cancel it. If you want to cancel an order, please contact Five Below’s customer service as soon as you can.
Cancellation Window
You can usually cancel an order shortly after you place it. This window may vary depending on factors such as the processing status of the order and the shipping method selected.
Online Order Cancellation
If you need to cancel an order placed online, you can usually do so by accessing your order history on the Five Below website or by contacting our customer service team for assistance. Make sure you act fast to cancel your order before we process and ship it.
In-Store Order Cancellation
If you placed an order for pickup at a Five Below store and need to cancel it, you can usually do so by contacting the store directly. Be sure to provide your order details, including the order number, to facilitate the cancellation process.
Refund Process
If we cancel your order within the specified time, we’ll usually refund your original payment method. It might take a few business days for the refund to show up in your account, depending on how fast your bank or credit card company works.
Exceptions
Sometimes, we can’t cancel orders, especially if we’ve already processed or shipped them. Also, you might have to pay restocking fees or other charges if you cancel certain items.
FAQs
1. Do Five Below stores offer online shopping?
Yes, Five Below offers online shopping on its website, where customers can browse and purchase a wide range of products available in-store.
2. What is the five below return policy?
Five Below return policy allows returns within 30 days of purchase with proof of purchase, excluding clearance items and gift cards.
3. Does Five Below offer international shipping?
As of now, Five Below primarily operates within the United States and does not offer international shipping.
4. Are there any age restrictions for shopping at Five Below?
Five Below caters to preteens, teens, and young adults, but there are no strict age restrictions for shopping at their stores.
5. Does Five Below offer gift cards?
Yes, Five Below offers gift cards for purchase both in-store and online, allowing recipients to shop for a variety of products within the store’s price range.
Conclusion
In conclusion, Five Below designed its return policy with you in mind. They aim to give you flexibility, convenience, and satisfaction with every purchase. Whether returning items in-store or by mail, our straightforward policies ensure a hassle-free experience. From our generous 30-day return window to our acceptance of returns without a receipt, we strive to accommodate our customers’ needs. Additionally, our commitment to quality and customer service extends to our handling of damaged items and our transparent order cancellation process.
With multiple return methods, no expiration date on gift cards, and reliable delivery options, Five Below aims to make shopping a breeze for everyone. Your satisfaction is our priority, and we’re here to ensure that your shopping experience is nothing short of exceptional.
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