Welcome to the guide on Hobby Lobby Return Policy. Hobby Lobby allows returns within 90 days of purchase with a receipt. If you have the original receipt, you can get a refund in the original payment method. Without a receipt, you can still return items, but you’ll receive store credit. Items must be in new condition. Seasonal items can be returned within 15 days of purchase. This policy ensures customer satisfaction and flexibility.
In this guide, we will outline our return policy, including which items you can return, how to start a return, and important details about refunds and exchanges. So if you have ever wondered about returning a purchase to Hobby Lobby, keep reading to learn all the essential information you need to know.
Introduction of Hobby Lobby
Hobby Lobby, founded in 1972 by David Green, is a popular American retail chain known for arts and crafts supplies. With over 900 stores across 47 states, it offers a wide range of products, including home décor, fabric, and seasonal items. Hobby Lobby employs around 43,000 people and is headquartered in Oklahoma City.
The company closes all its stores on Sundays to allow employees time for worship and rest, reflecting its commitment to Christian values.
Overview of Hobby Lobby Return Policy
- Hobby Lobby accepts returns within 90 days of purchase.
- Customers need to present the original receipt for a full refund.
- Refunds are issued in the original form of payment.
- Without a receipt, customers receive store credit.
- Seasonal items have a 15-day return window.
- Opened or used items are not eligible for returns.
- If you paid by check, there is a 10-day waiting period for refunds.
- Hobby Lobby return policy applies to both in-store and online purchases.
- Hobby Lobby closes its stores on Sundays, so plan your return accordingly.
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Hobby Lobby Return Policy in-Store
Returning items to a Hobby Lobby store is a convenient option for customers who prefer to handle their returns in person. Here’s how the in-store returns process works.
- Gather Your Items: Ensure your items are in new, unused condition. Include any original packaging and accessories.
- Find Your Receipt: Bring the original receipt for a full refund. Without a receipt, you will get store credit.
- Visit a Hobby Lobby Store: Go to any Hobby Lobby store within 90 days of purchase. Remember, seasonal items must be returned within 15 days.
- Go to the Customer Service Desk: Head to the customer service desk with your items and receipt. Inform the staff you want to make a return.
- Get Your Refund or Store Credit: Receive a refund in the original payment method if you have a receipt. Get store credit if you don’t have a receipt.
- Note the Store Hours: Hobby Lobby stores are closed on Sundays. Plan your visit accordingly.
Hobby Lobby Return Policy Online
Returning items to Hobby Lobby online offers convenience and flexibility for customers who prefer to manage their returns remotely. Here’s a step-by-step guide to the online returns process.
- Check the Time Frame: Ensure you are returning items within 90 days of purchase.
- Prepare Your Items: Items must be in new, unused condition. Include original packaging and accessories.
- Locate Your Receipt: Have your online order confirmation or receipt handy.
- Visit the Hobby Lobby Website: Go to the Hobby Lobby website and navigate to the return section.
- Fill Out the Return Form: Complete the return form with the required information.
- Package Your Return: Pack the items securely with the return form included.
- Ship Your Return: Use a shipping service of your choice. Pay for the return shipping costs.
- Wait for Your Refund: Receive your refund in the original payment method once the return is processed.
- Track Your Return: Keep the shipping receipt until you receive your refund.
Hobby Lobby Refund Policy
Refund policy allows returns within 90 days of purchase. For a full refund, bring the original receipt to any store or include it with your online return. Without a receipt, you will receive store credit. Seasonal items must be returned within 15 days of purchase.
If you have the receipt, we will issue refunds to the original payment method.
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Hobby lobby Exchange Policy
Exchange policy allows customers to easily swap items for a different size, color, or style. Here are the key points.
In-Store Exchanges
- You can exchange items within 90 days of purchase at any Hobby Lobby store.
- Bring the original receipt for a smooth exchange process.
- Items must be in new, unused condition.
- Seasonal items must be exchanged within 15 days.
- No exchange is allowed without a receipt; instead, you will receive store credit.
Online Exchange
- Online purchases can be exchanged by mailing items back within 90 days.
- Include the original receipt or order confirmation with your return.
- You must cover the shipping costs for returns.
- Items should be in new, unused condition.
- Seasonal items have the same 15-day exchange window.
- Process the exchange request through the Hobby Lobby website.
Hobby Lobby In-Store vs. Online Comparison Table
Here’s a comparison table for Hobby Lobby’s return, refund, and exchange policies for in-store vs. online:
| Policy | In-Store | Online |
|---|---|---|
| Return Time Frame | 90 days from purchase | 90 days from purchase |
| Seasonal Return Time | 15 days from purchase | 15 days from purchase |
| Receipt Requirement | Needed for full refund; no receipt = store credit | Needed for full refund; no receipt = store credit |
| Condition | Must be new, unused | Must be new, unused |
| Refund Method | Original payment method | Original payment method |
| Check Payments | 10-day waiting period for refunds | 10-day waiting period for refunds |
| Shipping Costs | Not applicable | Customer covers return shipping costs |
| Exchange | Allowed in-store; bring receipt | Processed via website; return items with receipt |
| Store Hours | Closed on Sundays | N/A |
Hobby Lobby Return Policy for Defective Items
If you receive a defective item from Hobby Lobby, you can return it within 90 days of purchase. Bring the original receipt to any Hobby Lobby store to get a refund or exchange. If returning online, contact Hobby Lobby customer service to arrange the return and include the receipt with your shipment. The item must be defective or damaged upon receipt to qualify for a return. Hobby Lobby generally covers shipping costs for defective returns. For a smooth process, make sure the item is in its original packaging and condition. Hobby Lobby’s policy ensures customer satisfaction with faulty products.
Non-Returnable Items at Hobby Lobby
- Custom-Made Items: Personalized or custom-made products cannot be returned or exchanged.
- Clearance Items: Items purchased from clearance sections are non-returnable.
- Seasonal Items: Seasonal items must be returned within 15 days; beyond this period, they are non-returnable.
- Opened or Used Items: Items that have been used or opened cannot be returned.
- Gift Cards: Hobby Lobby does not accept returns or exchanges on gift cards.
Hobby Lobby Return Policy Without Receipt
Without a receipt, Hobby Lobby allows returns within 90 days of purchase, but you will receive store credit instead of a refund. Items must be in new, unused condition and include any original packaging. Seasonal items must be returned within 15 days.
If you don’t have a receipt, Hobby Lobby cannot offer a cash refund or exchange for another product. Keep in mind that store credit will be issued based on the current selling price of the item. This policy helps manage returns while ensuring customer flexibility.
Does Hobby Lobby Offers Free Return?
Hobby Lobby does not generally offer free returns. If you return items purchased online, you are responsible for the return shipping costs. For in-store returns, there are no shipping costs, but you must bring the item and receipt to the store. Hobby Lobby accepts returns within 90 days of purchase, but you must return seasonal items within 15 days. They only cover shipping costs for defective items or if they made a mistake.
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Hobby Lobby Return Policy After 90 Days
Hobby Lobby generally allows returns within 90 days of purchase. After 90 days, items are no longer eligible for a return or exchange. However, you may still receive store credit if you have a receipt and the item is in new, unused condition. You must return seasonal items within 15 days. After this period, you cannot return or exchange them.
Hobby Lobby Delivery & Shipping Policy
Hobby Lobby offers standard shipping for online orders. Most orders arrive within 5 to 7 business days. Shipping costs vary based on the order size and delivery location. Hobby Lobby provides free standard shipping on orders over $50. They also offer expedited shipping options at an additional cost. Orders typically ship within 1 to 2 business days of placement. Hobby Lobby delivers to all U.S. states except Hawaii and Alaska. You can track your order status on their website. Ensure you provide accurate shipping information to avoid delays.
Hobby Lobby Gift Card Policy
Hobby Lobby’s gift cards are a popular choice for gifts. You can purchase them in-store or online with amounts ranging from $10 to $500. Gift cards are not returnable or refundable once purchased. They can be used for both in-store and online purchases.
To use a gift card online, enter the card number and PIN at checkout. Lost or stolen gift cards cannot be replaced. Always keep the gift card in a safe place and use it before the balance expires. Gift card policy ensures secure and flexible gift options.
Hobby lobby Order Cancellation Policy
Hobby Lobby allows you to cancel an order within 30 minutes of placing it. After this period, you cannot cancel the order as it may already be processed or shipped. To cancel, contact Hobby Lobby customer service through their website or by phone. If the order has already shipped, you’ll need to return the item following their return policy. For online orders, cancellations are only possible before the order status changes to “processing.” Always review your order carefully before finalizing it to avoid the need for cancellation.
FAQs
1- What is the policy for returns after 90 days?
Items returned after 90 days may not be eligible for a refund or exchange. If you have a receipt, you might receive store credit if the item is in new, unused condition.
2- Can I return items without a receipt at Hobby Lobby?
Yes, you can return items without a receipt, but you will receive store credit instead of a refund. The return must be within 90 days of purchase, and the items must be in new, unused condition.
3- How long do I have to return seasonal items?
You must return seasonal items within 15 days of purchase.
4- What if my item is defective?
Return defective items within 90 days of purchase for a full refund or exchange. Include the original receipt, and Hobby Lobby typically covers return shipping costs for defective items.
5- Can I return online purchases in-store?
Yes, you can return online purchases to any Hobby Lobby store. Bring the item and receipt for a smooth return process.
Conclusion
In conclusion, Hobby Lobby is a reputable and established brand in the retail industry. With over 900 stores across 47 states, it offers a wide range of arts, crafts, and home décor items. The company has a clear and structured return policy, allowing returns within 90 days of purchase, or 15 days for seasonal items. For defective items, Hobby Lobby provides full refunds or exchanges, often covering shipping costs. Without a receipt, customers receive store credit.
While Hobby Lobby does not offer free return shipping, it does have a robust customer service system to handle issues effectively. By maintaining high standards and a commitment to customer satisfaction, Hobby Lobby proves to be a reliable choice for shoppers seeking quality products and fair return policies.
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