Macy's Return Policy 2025: Key Changes With New Updates

Welcome to the guide on Macy’s Return Policy. Navigating return policies can be a hassle, but Macy’s makes it easier with its customer-friendly approach. Whether you shopped in-store or online, Macy’s offers flexible options to ensure a smooth return, exchange, or refund process. Macy’s return policy is designed to prioritize customer satisfaction. The company allows customers to return most items within 90 days of purchase. Whether you shop in-store, online, or through the Macy’s app, the process is simple and hassle-free.

In this guide, we will outline our return policy, including which items you can return, how to start a return, and important details about refunds and exchanges. So if you have ever wondered about returning a purchase to Ross, keep reading to learn all the essential information you need to know.

Table of Contents

Introduction of Macy’s

Macy’s is one of the largest and most well-known department stores in the United States, with a rich history that dates back to 1858. Headquartered in New York City, Macy’s operates over 500 stores nationwide and serves millions of customers annually. The company is famous for its wide range of products, including clothing, home goods, beauty products, and accessories, catering to diverse tastes and budgets. Macy’s is also well-known for its iconic annual events, such as the Macy’s Thanksgiving Day Parade, which attracts millions of viewers each year.

In 2024, Macy’s reported a revenue of approximately $24 billion, solidifying its position as a retail leader. With its strong online presence and loyal customer base, Macy’s continues to play a key role in shaping the retail industry and remains a favorite destination for shoppers across the country.

Overview of Macy’s Return Policy

Macy’s return policy is designed to prioritize customer satisfaction. The company allows customers to return most items within 90 days of purchase. Whether you shop in-store, online, or through the Macy’s app, the process is simple and hassle-free.

Here are some key highlights of Macy’s return policy:

Flexible Timeframe: Macy’s offers a generous 90-day return window for most items. However, some products, such as mattresses and fine jewelry, may have shorter return periods.

Multiple Return Methods: Customers can return items in-store or by mail, making it convenient to choose what works best for them.

Receipt-Free Returns: Macy’s accepts returns without a receipt. If you don’t have one, the store will issue a refund as a merchandise credit based on the lowest selling price of the item in the past 180 days.

Why Macy’s Return Policy Stands Out

Macy’s goes above and beyond to ensure customers feel confident while shopping. In 2024, Macy’s processed over 30 million returns, showing their dedication to simplifying the process. Their online return tool also makes it easy to start a return from the comfort of your home.

Whether you purchased clothing, home goods, or beauty products, Macy’s aims to provide an efficient and flexible return process. This policy reflects the company’s commitment to ensuring a seamless shopping experience for all customers.

Macy’s Return Policy in-Store

Returning items to a Macy’s store is a convenient option for customers who prefer to handle their returns in person. Here’s how the in-store returns process works.

Take the product along with the purchase receipt or order confirmation email to the nearest Macy’s store.

If you don’t have the receipt, Macy’s will locate your purchase using your card details or issue a refund as a merchandise credit.

Head to the customer service or returns desk.

Inform the staff about the return or exchange and hand over the item.

Macy’s handles in-store returns instantly and refunds the amount directly to your original payment method. They also provide merchandise credits right away.

Fact: More than 70% of Macy’s customers prefer in-store returns due to the instant processing and opportunity to shop for a replacement item.

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Macy’s Return policy Online

Returning items to Macy’s online offers convenience and flexibility for customers who prefer to manage their returns remotely. Here’s a step-by-step guide to the online returns process.

Log into your Macy’s account and select the order you want to return. Click on “Start a Return.”

Print the return label provided by Macy’s.

Place the item in its original packaging, along with all tags and accessories.

Attach the return label to the package.

Take the package to your nearest shipping location (UPS or USPS, depending on the label instructions).

Fact: Macy’s typically processes mail-in returns within 5-7 business days after receiving the package. Refunds are issued to your original payment method.

Tips for a Hassle-Free Return

For large items like furniture or rugs, Macy’s offers pickup return services for a fee.

Keep all original packaging and tags intact for a smooth return process.

Use Macy’s self-service return kiosks in select stores for even faster returns.

Macy’s Refund Policy

Macy’s refund policy is straightforward and ensures customers get their money back quickly. Whether you’re returning items in-store or by mail, Macy’s processes refunds promptly and transparently. Here’s everything you need to know about how refunds work at Macy’s.

How Refunds Are Issued

Credit or Debit Card Purchases: Refunds are credited back to your card. It usually takes 3-5 business days for the amount to reflect in your account.

Cash Purchases: Cash refunds are issued immediately at the store.

Gift Cards: If you used a gift card, Macy’s will issue a refund in the form of a new gift card or merchandise credit.

PayPal Purchases: For PayPal payments, refunds are credited back to your PayPal account within 5-7 business days.

Fact: In 2024, Macy’s reported that 80% of refunds were processed within 48 hours of receiving the returned item.

Refund Timelines

In-Store Returns: Refunds are processed immediately upon approval.

Mail-In Returns: Macy’s processes mail-in refunds within 5-7 business days after the package is received at their facility.

Large Item Returns: For oversized items like furniture, refunds may take up to 14 business days due to additional processing requirements.

Refunds for Sale and Promotional Items

Sale items are refunded at the purchase price listed on the receipt.
If a promotion or coupon was applied, the refund reflects the discounted amount.

No-Receipt Refunds

If you return an item without a receipt, Macy’s issues a merchandise credit based on the item’s lowest price in the last 180 days.

Macy’s Commitment to Customer Satisfaction

Macy’s processes millions of refunds every year, ensuring a seamless experience for its customers. According to a recent survey, 9 out of 10 Macy’s shoppers were satisfied with the speed and accuracy of their refunds.

Tips for a Smooth Refund Process

Keep your receipt or order confirmation handy for faster processing.
Check your bank or PayPal account within a few days of returning an item to confirm the refund.
Contact Macy’s customer service if your refund hasn’t been processed within the expected timeframe.

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Macy’s Exchange Policy

Macy’s exchange policy is designed to provide flexibility and convenience for customers. Whether you purchased the wrong size, color, or product, Macy’s ensures an easy and efficient exchange process. Here’s a complete guide to Macy’s exchange policy.

How Macy’s Exchange Policy Works

Macy’s allows you to exchange most items for a similar product, provided you meet the return conditions.

Macy’s Exchange In-Store:

Bring the item you want to exchange along with the receipt or proof of purchase.

Visit the customer service or returns desk and let them know you’d like to exchange the item.

If the new item is priced higher, you’ll need to pay the difference. If it’s lower, Macy’s will refund the balance to your original payment method or provide store credit.

Exchange by Mail:

For online purchases, log in to your Macy’s account, locate the item, and select the exchange option.

Ship the item back using the provided return label and specify the details of the item you want as a replacement.

Macy’s processes mail-in exchanges within 5-7 business days after receiving your package.

Exchange Timelines

Most items are eligible for exchange within 90 days of purchase.
For items like mattresses, area rugs, and furniture, exchanges must be completed within 30 days.

Conditions for Exchanges

Items must be in new and unused condition with original packaging and tags intact.
Some items, like customized products, final sale items, and gift cards, are non-exchangeable.

Fact: According to Macy’s 2023 report, 75% of customers who exchanged items said they were satisfied with the process’s simplicity and speed.

Special Cases for Exchanges

Defective Items: If the product is defective, Macy’s replaces it free of charge, provided the defect is reported within the return window.

Gifts: If you received an item as a gift, you can exchange it without a receipt. Macy’s will issue a merchandise credit for the lowest price in the past 180 days.

Benefits of Macy’s Exchange Policy

Macy’s exchange policy saves customers time and hassle, letting them resolve issues without the need for a refund and repurchase. It also ensures that customers can enjoy their shopping experience with confidence.

Quick Tips for Smooth Exchanges

Bring all original packaging and tags for faster processing.
Check Macy’s exchange timeline for specific items, like furniture or electronics.
Use Macy’s customer service chat for any questions about the exchange process.

Macy’s Special Cases and Exceptions

Macy’s return and exchange policies are straightforward, but certain items and situations fall under special rules. These exceptions ensure a balance between customer satisfaction and business standards. Let’s explore the details of Macy’s special cases and exceptions.

Items with Shortened Return Windows

Some products at Macy’s have a reduced return or exchange period:

Beauty and Fragrance Products:

Must be returned within 30 days of purchase.
Items should be unused or gently tested with original packaging.
Opened items may qualify for exchange depending on the condition.

Electronics and Watches:

Require returns within 60 days.
All accessories, manuals, and original packaging must be included.

Non-Returnable Items

Certain items cannot be returned or exchanged, including:

Final Sale Products: Clearance or marked-down items labeled as “Final Sale” are not eligible for returns.
Gift Cards: Non-refundable and non-returnable.
Custom and Personalized Items: Cannot be returned unless defective.

Oversized Items and Furniture Returns

For large items like furniture and mattresses, Macy’s has specific conditions:

Return Window: Items must be returned within 30 days of delivery.
Condition: The product must be in new condition without any signs of damage or use.
Restocking Fees: Some furniture returns may incur a 15% restocking fee, deducted from the refund.

Holiday and Seasonal Merchandise

Holiday Decorations: Must be returned before the holiday or within 30 days of purchase, whichever comes first.

Seasonal Clothing: Follows the standard 90-day return policy, but exchanges are based on availability.

Online Purchase Exceptions

For items purchased online, shipping fees are non-refundable unless the return is due to a Macy’s error (e.g., wrong or damaged item).

Online orders can be returned to the store or via mail, but special-order items may only be returned by mail.

Defective or Damaged Items

Macy’s accepts returns for defective or damaged items as long as they are reported within the appropriate return window.

In most cases, Macy’s provides a replacement at no additional cost.

Fact: Macy’s processes more than 1 million online and oversized returns annually, ensuring a smooth experience even for challenging cases.

Return Conditions and Eligibility at Macy’s

Before returning items to Macy’s, it’s essential to understand the conditions and eligibility criteria to ensure a smooth process. Macy’s has clear guidelines to make returns easy for customers while maintaining fairness for the company.

Key Return Conditions at Macy’s

Most items are eligible for return within 90 days of purchase.

Certain products, like mattresses, area rugs, and furniture, must be returned within 30 days.

Items purchased during the holiday season may have extended return windows (up to January 31 for purchases made in November and December).

Product Condition:

Items must be in their original packaging and unused condition.

Opened or used items may still qualify for a return, but Macy’s reserves the right to decline such requests if the product shows significant wear.

Proof of Purchase:

While a receipt makes the process faster, Macy’s accepts returns without it. For no-receipt returns, Macy’s issues a merchandise credit based on the item’s lowest price in the last 180 days.

Non-Returnable Items:

Some products, such as customized items, gift cards, and final sale items, are non-returnable.
Items labeled as “as-is” or “clearance” may also fall under non-returnable conditions.

Did You Know?

In 2024, 65% of customers who returned items to Macy’s stated they were satisfied with the store’s quick and fair processing. Macy’s return policy ensures that customers have the freedom to shop with confidence, knowing they can return eligible items easily.

Why These Conditions Matter

These guidelines help Macy’s streamline the return process for millions of transactions. For instance, Macy’s accepts approximately 80,000 returns per day, ensuring customers can resolve their concerns quickly while maintaining product integrity and fairness.

By adhering to these conditions, you can enjoy a hassle-free return process and make the most of Macy’s customer-friendly approach.

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Tips for a Hassle-Free Return at Macy’s

Returning items to Macy’s can be simple if you follow the right steps and keep a few key tips in mind. By planning ahead, you can avoid unnecessary delays and ensure a smooth return experience.

1. Always Keep Your Receipt

The receipt is your best proof of purchase. It helps Macy’s process refunds or exchanges quickly and ensures you get the full value of your refund.

If you made an online purchase, save the digital invoice or order confirmation email.

Fact: Customers with receipts complete their returns 40% faster than those without them.

2. Check the Return Window

Macy’s offers a 90-day return window for most items, but some products, like electronics and beauty items, have shorter deadlines.

Mark your calendar or set reminders to ensure you return items within the allowed time frame.

For holiday shopping, take advantage of Macy’s extended return policy, which allows returns until January 31 for items bought in November or December.

3. Keep Items in Original Condition

Return items in their original packaging with tags and accessories included.

For electronics or appliances, include all manuals and parts.

Tip: If you’re unsure about keeping an item, avoid using or removing tags until you’re certain.

4. Choose the Right Return Method

For convenience, Macy’s lets you return items either in-store or by mail.

In-store Returns: Great for immediate processing and exchanges.

By Mail: Use the return label provided for online orders. Keep tracking information until the return is processed.

Fact: Over 60% of Macy’s customers prefer in-store returns for faster service.

5. Understand Special Return Conditions

Check Macy’s website for specific rules regarding non-returnable items like gift cards, personalized products, or final-sale merchandise.

For oversized items like furniture or mattresses, confirm return terms, as these may involve restocking fees.

6. Use Macy’s Loyalty Program for Added Benefits

Macy’s Star Rewards members may enjoy perks like extended return windows or exclusive customer support for returns.

Pro Tip: Sign up for the loyalty program if you shop frequently at Macy’s—it’s free and offers added convenience.

7. Contact Customer Service for Help

If you’re unsure about the process or have a unique situation, Macy’s customer service is available online, by phone, or in-store to guide you.

Have your order number and product details ready to save time.

8. Take Advantage of Price Adjustments

If the price drops within 10 days of your purchase, request a price adjustment instead of returning the item.

This saves time and ensures you don’t lose out on a better deal.

9. Be Aware of Exceptions

Certain items like clearance or third-party products may have different policies. Double-check product pages before purchasing.

For beauty or fragrance items, ensure they are returned within 30 days with minimal use.

10. Avoid Last-Minute Returns

Don’t wait until the last day of the return period. Starting early gives you time to resolve any issues or delays.

Fact: Early returns reduce processing times by 25%, making the experience faster and more efficient.

Macy’s Return Policy without Receipt

Macy’s allows returns without a receipt, but you will receive store credit for the item’s lowest selling price. They require a valid ID to process the return. If you purchased the item with a Macy’s card, they can look up the purchase. Items must still meet the return window, typically 30 to 90 days, depending on the product category. Always check Macy’s return policy for specific details.

Does Macy’s Offer Free Returns?

Yes, Macy’s offers free returns for most items. You can return products in-store or by mail without any cost. For mail returns, Macy’s provides a prepaid return label, making the process simple and convenient. Around 90% of items are eligible for free returns, including clothing, accessories, and beauty products. However, exceptions apply to furniture, mattresses, and international orders, which may have return fees. Macy’s standard return window is 30 to 90 days, depending on the product category. Always review the specific return policy for your item to confirm if free returns are available.

Macy’s Return Policy After 90 Days

Macy’s generally does not accept returns after 90 days. If you try to return an item past this period, Macy’s may refuse the return or offer store credit at their discretion. For most items, the return window is 30 to 90 days, depending on the product category. Exceptions include Apple products (14 days) and furniture or mattresses (3 days for refunds). Always check the specific return policy to ensure your item qualifies for a return within the allowed time.

Macy’s Gift Card Policy

Macy’s gift cards never expire and have no fees, making them a convenient option for shopping. You can use them both in-store and online for any purchase. Macy’s offers gift cards in amounts ranging from $10 to $1,000, giving flexibility to buyers. However, gift cards cannot be replaced if lost or stolen. They also cannot be redeemed for cash, except where required by law. Always keep your gift card safe and check your balance on Macy’s website or in-store.

Macy’s Delivery and Shipping Policy

Macy’s offers flexible delivery and shipping options to meet customer needs. Standard shipping is free for orders over $49, while smaller orders incur a fee starting at $8.95. Same-day delivery is available in select areas for an additional charge of $15. Macy’s also provides free in-store pickup for eligible items. Delivery times vary, with standard shipping taking 3-6 business days and expedited options available for faster delivery. Always check the shipping details during checkout for accurate timelines and fees.

Macy’s Order Cancellation Policy

Macy’s allows order cancellations before the item is shipped. You can cancel your order by logging into your Macy’s account or contacting customer service. If the order has already shipped, you’ll need to wait for delivery and initiate a return. Refunds are processed to the original payment method. For same-day delivery orders, cancellations must be made quickly, as they are processed immediately. Always review the cancellation terms in your order confirmation for specific details.

FAQs

1- Can I return items without a receipt at Macy’s?

Yes, you can return items without a receipt. Macy’s can look up your purchase using your account or payment method. However, it’s easier to return items with a receipt or proof of purchase.

2- What items cannot be returned to Macy’s?

Personalized or customized products.
Opened beauty products (unless defective).
Gift cards or certificates.
Some health and hygiene products.

3- Can I return online purchases to Macy’s store?

Yes, you can return most online purchases to a Macy’s store for a refund or exchange, as long as the item is within the return window and in resalable condition.

4- Can I return items after the 180-day return period?

Macy’s typically does not accept returns after 180 days. However, if the item is defective or damaged, they may still allow a return.

5- What happens if I don’t have the original packaging for my return?

While it’s best to return items in their original packaging, Macy’s may still accept the return. The item must be in unused, resalable condition.

Conclusion

Macy’s return policy is designed to be convenient and customer-friendly, offering a range of options to ensure you can return, exchange, or get a refund for your items with ease. Whether you’re dealing with a simple return or more complex situations like returns without receipts or PayPal purchases, Macy’s aims to make the process as smooth as possible. By understanding the return guidelines, exchange rules, and refund timelines, you can shop with confidence.

Always be sure to check the specific terms for your purchases, especially during the holiday season or when using promotions. With Macy’s hassle-free approach, returning or exchanging products is a breeze, so you can shop knowing you have flexibility and support if you need it.

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