Welcome to our updated guide on Mango Return Policy. Mango, the popular clothing company, allows you to return your purchased items if you change your mind. You must return them within 30 days of purchase. The products should be unused and not worn keep the price tags attached. With over 30 years of experience in the fashion industry and a global presence in more than 100 countries.
If you bought items on sale, you have 14 days from purchase to return them. Returns are only accepted in the country where you made the purchase. In this article, we will delve into the details of Mango return policy, including its guidelines, procedures, and frequently asked questions.
Overview of Mango Brand
Before delving into the specifics of Mango return policy, it’s beneficial to appreciate the brand’s global footprint. Founded in Barcelona in 1984, Mango has grown into an international powerhouse, boasting over 2,200 stores in more than 110 countries as of 2023. This expansive reach underscores the importance of a robust and customer-friendly return policy to accommodate the diverse needs of its clientele.
MANGO Return Policy Timeframe
Typically, Mango allows returns within a specified timeframe following the date of purchase. This window often gives 30 days, offering customers ample opportunity to assess their purchases and decide on their suitability. In 2023, Mango reported an annual revenue of €1.842 billion, highlighting the scale of transactions and the significance of an effective return policy in managing customer experiences.
Eligibility Criteria for Returns
To ensure a hassle free experience, please note the following eligibility criteria for returns.
- The item must be returned within 30 days of purchase.
- The item must be in its original condition, unworn, unwashed, and with all tags attached.
- Proof of purchase, such as a receipt or order confirmation, is required.
- Some items, such as lingerie, swimwear, and earrings, may not be eligible for return due to hygiene reasons. Please check the product description for details.
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Methods of Returning Items to Mango
Returning items to Mango is convenient and easy, with options available both in-store and through the mail:
In-Store Return Method
If you are unsatisfied with your purchase at Mango, you can request a return or exchange of the purchased item for a different size within a 30-day timeframe. To return the online purchase, you need to follow the following steps.
Visit a Mango Store: Take the item you wish to return along with the original purchase receipt to any Mango store location.
Speak to a Store Associate: Inform a store associate that you would like to process a return. They will assist you with the return process and guide you through the necessary steps.
Provide Required Information: Present the item you wish to return along with the original purchase receipt. The store associate may ask for additional information to facilitate the return, such as your contact details.
Receive Refund or Exchange: Once we process your return, we will refund your original form of payment or exchange the item for another product, depending on your preference and Mango’s return policy.
Online Return Method
o return your products purchased online via mail, you have 30 days. You can return or exchange via mail. It will not be responsible for the expense of this return or any other shipping charges. Follow these steps to return your product via mail.
Initiate the Return: Log in to your Mango account and navigate to the “My Orders” section. Select the order containing the item you wish to return.
Generate a Return Label: Follow the prompts to generate a return label for your package. Print the label and affix it to the package containing your return items.
Package the Items: Ensure that the items you are returning are securely packaged and include any necessary documentation, such as the original purchase receipt or packing slip.
Drop Off the Package: Take the packaged items to your nearest postal service location and drop them off for return shipment. Be sure to obtain a receipt or tracking number for your records.
Track Your Return: Monitor the progress of your return package using the tracking information provided. This allows you to stay informed about the status of your return until it reaches Mango’s return facility.
Benefits of In-Store and Online Returns
- In-Store Returns: Offer immediate processing and the opportunity to browse for alternative items or styles while in the store.
- Online Returns: Provide the convenience of returning items from home and the flexibility of tracking your return package until it reaches Mango.
MANGO Refund Policy
After Mango’s warehouse receives and inspects your return, the refund process begins promptly. Mango prides itself on quick refunds, returning funds to the original payment method within 3 to 12 business days. It’s crucial to return items in their original condition for approval. You must have the original receipt for a refund. Items undergo eligibility checks. You’ll be notified by email after inspection.
Remember to cover shipping expenses. If items are defective, the shipping fee will be refunded with the item. Over 90% of refunds are issued to the original payment method used for the purchase. Please note that less than 5% of refunds may be subject to deductions for shipping fees or restocking fees.
Benefits of Online and In-Store Refunds
Once we receive your returned items and verify that they meet our return criteria, we’ll initiate the refund process promptly. Here’s what you can expect.
- Online Refund: Refunds will be issued to the original form of payment used for the purchase. Please allow 3-12 business days for the refund to reflect in your account, depending on your financial institution.
- In-Store Refund: Refunds will be processed immediately via the original payment method.
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MANGO Exchange Policy
Over 70% of our customers who request exchanges find the process quick and efficient. Exchanges are subject to availability, and we cannot guarantee that the desired item will be in stock. If the item you wish to exchange is unavailable, we will issue a refund to your original payment method. If you wish to exchange an item for a different size, color, or style, you can do so either in-store or online, following Mango’s return process.
In-Store Exchange
To exchange an item in-store, simply visit any Mango store with the item you wish to exchange along with the original purchase receipt. A store associate will assist you with processing the exchange and finding a suitable replacement item.
Online Exchange
For online exchanges, initiate the return process through your Mango account as you would for a standard return. When prompted to select a refund method, choose the exchange option instead. You can then select the desired replacement item from Mango’s online catalog and complete the exchange process.
MANGO Return Policy without Receipt
To return a product at Mango, having a receipt is important. Mango return policy necessitates the original receipt for refunds. Without it, processing returns may pose challenges. Contact Mango’s customer service, providing any relevant purchase details. Alternatives or solutions may be offered case by case. Having a receipt is crucial for returns at Mango. With it, you’re eligible for returns, refunds, or exchanges. For purchases made with credit or debit cards, both the till and charge receipts are necessary.
MANGO Return policy After 30 Days
Mango doesn’t accept returns beyond 30 days from the dispatch date for online purchases or the purchase date for in-store purchases. Their standard return window is 30 days, with a shorter 14-day window for select items in their CAPSULE collection. If you miss the return window, contact customer service for assistance. Exceptions may apply for defective items, subject to inspection.
Does Mango Offer Free Returns?
Yes, Mango typically offers free returns within a specified return window, often 30 days from the dispatch date for online purchases or the purchase date for in-store purchases. This service contributes to customer satisfaction and loyalty. As of the last available information, Mango has consistently provided this benefit, aligning with industry standards for online retail. However, it’s always wise to verify current policies on their official website for accurate details.
MANGO Order Cancellation Policy
You can cancel your Mango order depending on its processing stage. If it’s still being prepared, you can request cancellation through “My Purchases” or their online chat. However, once it is ready for dispatch or shipped, you can no longer cancel it. But don’t worry, Mango provides a 30-day return window from the dispatch date if you change your mind.
MANGO Return Policy for Faulty Items
Mango handles less than 1% of damaged or defective item cases. If you’re affected, contact customer service promptly for instructions on returning the item. Mango covers all shipping costs for returning damaged or defective items. Refunds or replacements are provided for faulty products. Items undergo inspection upon reaching the warehouse. For refunds, include the return note and receipt for shipping costs. If you received a defective item, you’ll be refunded for the shipping fee after reimbursement.
MANGO Gift Card Policy
Mango gift cards remain valid for one year from purchase. You can utilize them online or at most Mango stores, except outlets and specific locations. They cannot be combined with other promotions, allowing only one gift card per order. Any remaining balance remains on the card for future purchases. For comprehensive information, visit their website.
Non Returnable Items at Mango
Items that cannot be returned to Mango typically include those that do not meet the specified return conditions, such as:
- Worn or used items.
- Items without original tags attached.
- Items returned beyond the specified return window.
- Products not purchased directly from Mango stores or its official website.
- Undergarments or swimwear without hygiene seals intact.
- Items marked as final sale or clearance.
- Personalized or customized items.
- Products damaged due to misuse or neglect.
- Gift cards or e-gift vouchers.
What Products is Mango Offering?
The products offered by Mango are:
- Women Clothing
- Men Clothing
- Teens Clothing
- New-born to 14 year old Kids Clothing
- Home Accessories
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MANGO Delivery and Shipping Policy
Mention the address to which you want your order shipped. Your order will be sent to the address of your choice. Mango offers free deliveries for orders up to $50. The delivery times for different places are mentioned as follows:
| Destination | Shipping Time |
|---|---|
| Eastern U.S. | 1-5 business days |
| Midwest-Southeast U.S. | 2-6 business days |
| Western U.S. | 2-7 business days |
| Alaska, Hawaii, and Puerto Rico | 2-8 business days |
| P.O. Boxes and Military Addresses | 5-10 business days |
MANGO Customer Service Hours
The customer service hours are from Monday to Friday, 6:00 AM to 8:00 PM, and from Saturday to Sunday, 8:00 AM to 5:00 PM (EST).
Contacting Mango Customer Service
Contacting Mango’s customer service team is a helpful option if you have any questions, concerns, or need assistance with your return. Mango’s dedicated customer service representatives are available to provide support and guidance to ensure a positive shopping experience for all customers.
Methods of Contact
- Phone: You can contact Mango’s customer service team by phone during their operating hours. Mango typically provides a customer service phone number on their website or on your purchase receipt.
- Email: Sending an email to Mango’s customer service email address is another option for reaching out for assistance. Mango’s customer service team will respond to your email inquiry as promptly as possible.
- Live Chat: Mango may offer a live chat feature on their website, allowing you to chat with a customer service representative in real-time. This option provides immediate assistance and is convenient for quick questions or inquiries.
FAQs
1. Can I return items after wearing them?
No, Mango accepts only unused items with original tags attached for returns.
2. What’s the return window for Mango purchases?
Mango typically allows returns within 30 days from the dispatch date for online purchases or the purchase date for in-store purchases.
3. Do I need a receipt for returns?
Yes, a receipt is necessary for returns, refunds, or exchanges at Mango. It helps verify the purchase and process the return efficiently.
4. Can I return items purchased during a sale?
Yes, items bought during a sale can be returned within 30 days, provided they meet Mango return policy criteria.
5. What if I receive a damaged item?
If you receive a damaged item, contact Mango’s customer service immediately. They’ll provide instructions for returning the item for a replacement or refund, with Mango covering all shipping costs associated with returning damaged items.
Conclusion
In conclusion, Mango return policy ensures customer satisfaction with a return rate consistently below the industry average of 30%, boasting a remarkable 90% satisfaction rate. Refunds are processed efficiently within 3-12 business days, and the flexible exchange policy allows hassle free swaps. Mango’s customer service handles over 10,000 inquiries monthly, providing timely assistance. With these impressive figures, Mango’s return policy exceeds expectations, highlighting its commitment to excellence in customer service.
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