Welcome to the guide on Modlily return policy. Since 2009 we’re all about giving you awesome stuff, getting it to you fast, and making your shopping super easy. Our team is here to make sure you’re happy and we take pride in that. Modlily’s journey is all about making your fashion experience great good quality, quick service, and always putting you first. Join us in checking out the cool and stylish world of fashion!
Basics You Need To Know About Modlily Return Policy
Embrace worry-free shopping with Modlily! Our return policy boasts hassle-free returns. You call the shots, and we’ve got your back. Your satisfaction is our priority. Experience confidence with every purchase!
Know Your Timeframe
Modlily sets itself apart with a generous 30-day return window, doubling the industry average. You have a full month from receiving your order to initiate a return, emphasizing the importance of not letting those trendy clothes gather dust.
Condition Counts
Returned items should be unworn, unwashed, and with their original tags intact. Shockingly, Modlily sees over 10,000 returns monthly, but only 95% meet their criteria. Be part of the responsible 95% by treating your returns with the respect they deserve.
Check Before Clicking “Buy”
While most items fall under the 30-day window, exceptions exist. Categories like swimwear, lingerie, and sale items may have stricter return policies. A fun fact: Swimwear returns constitute 5% of all Modlily returns, highlighting the need to check item specifics before making a purchase.
Contacting Customer Service
Decided to return an item? Contact Modlily’s customer service via email or online chat. Armed with your order number and item details, they’ll guide you through the process. Modlily boasts a 97% customer satisfaction rating for its return process, emphasizing its smoothness.
Return Merchandise Authorization
Upon contact, Modlily issues a Return Merchandise Authorization (RMA) number. This magical number ensures a smooth return process. Modlily processes over 8,000 RMAs monthly, showcasing their efficiency in handling returns.
Shipping Simplified
Depending on your order, Modlily may provide a prepaid return label, saving an estimated $10-$15. If not, you cover the return shipping costs. Use it as an opportunity to showcase your packing skills!
Inspection And Processing
Once your returned item reaches Modlily, a thorough inspection follows. After confirming it meets their policy, they initiate the refund or exchange process, typically taking 5-10 business days. Patience is key, but you can track progress online using your RMA number. Modlily aims to complete the entire return process within 15 days, faster than the industry average.
Celebrating Your Success
When the green light is given, your refund goes straight back to your original payment method. Rejoice! Modlily processes over $500,000 in refunds each month, underscoring their commitment to customer satisfaction.
Exchange Express
Prefer exchanging your item? Modlily offers exchanges as readily as refunds. Simply indicate your desired exchange item during the return process, and a new fashion adventure awaits. Fun fact: Exchanging items leads to a 15% increase in customer satisfaction for Modlily, showcasing the power of finding the perfect fit.
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Modlily Returns Process: A Simple Guide In Steps
So you’ve decided to return an item from Modlily. No worries, it’s a streamlined process! Here’s your step-by-step guide to a smooth return:
1. Check the Deadline
Ensure you’re within the 30-day return window from receiving your order. Most items qualify, but exceptions like swimwear might have stricter policies. Double-check the product page for details.
2. Gather Essentials
Have your order number and the items you’re returning ready.
3. Contact Modlily
Reach out to their friendly customer service via email or online chat.
4. Get Your RMA
Explain your return request and they’ll issue a Return Merchandise Authorization (RMA) number. Note it down, it’s your key to a successful return!
5. Prepare Your Package
Pack your items securely in their original packaging with tags attached. Unworn and unwashed items ensure a smoother process.
6. Shipping Options
Check if you received a prepaid return label with your RMA. If not, choose your preferred shipping method and track the package for peace of mind.
7. Wait For Inspection
Once Modlily receives your return, they’ll inspect it to ensure it meets their policy. This usually takes a few days.
8. Refund Or Exchange
If everything’s good, you’ll receive a refund to your original payment method within 5-10 business days. If you opted for an exchange, your new item will be shipped shortly.
9. Track Your Process
Use your RMA number to track the progress of your return online.
Bonus Tips
- Keep copies of your order confirmation, return request, and tracking information.
- Communicate promptly with Modlily customer service if you have any questions or concerns.
- Remember, damaged items or wrong items should be reported immediately for prompt resolution.
What Items Cannot Be Returned To Modlily?
Here’s a list of items that typically cannot be returned to Modlily:
- Swimwear
- Lingerie
- Jewelry
- Bodysuits
- Accessories (including bags, scarves, belts, hats, etc.)
- Cosmetics
- Personal care items
- Final sale items
- Items that have been customized or personalized
- Items that have been damaged or worn (unless the damage or defect was present upon arrival)
- Items that have had their tags removed
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How To Change Or Cancel Your Modlily Order?
- Act Quickly: The key to success is speed. If your order hasn’t shipped, chances are good for changes or cancellations.
- Contact Customer Service: Reach out to Modlily’s customer service promptly via email or online chat. Clearly explain your request and provide the order number.
- Be Prepared: Have essential details ready, including the order number, items for change/cancellation, and, if changing, the new items or sizes desired.
- Await Response: Modlily’s customer service will review and respond, suggesting alternatives or proceeding with changes/cancellations if possible.
Possible Outcomes
- Change (Before Shipping): Modify items, sizes, or quantities.
- Cancellation (Before Shipping): Refund issued within days.
- Cancellation (After Shipping): Initiate return upon receipt, following Modlily’s return policy.
Additional Considerations
- Time Sensitivity: Act swiftly for better success.
- Policy Compliance: Requests are subject to Modlily’s policies.
- Cooperation: Be polite and provide accurate information.
Does Modlily Ship To Canada?
- Check Eligibility: Ensure your items are eligible for international shipping.
- Choose Shipping Option: Select standard (free over $69 CAD), expedited ($10 CAD), or express ($20 CAD) shipping.
- Be Aware of Duties: You may incur import duties and taxes charged by the Canadian government, not included in shipping.
- Customs Clearance: Understand potential delays and issues during customs clearance; Modlily is not responsible for these.
- Track Your Order: Utilise the tracking number provided to monitor your order’s progress online.
How Do I Send Items Back To Modlily For A Refund?
You need to follow these easy steps:
- Login “My Orders“
- Click the Return Button beside the order you want to return/refund.
- Modlily customer service will reach out to you on the ticket, and approve your application.
- You will get the Return Address and RMA number in the ticket as soon as your application is approved.
- Pack the items you want to return and ship them back by FedEx, TNT, DHL, or UPS. Post Office or any other shipping policy.
How Long Does It Take To Get An Order From Modlily?
- Shipping Options: Choose from standard (10-20 days), expedited (5-10 days), or express (3-5 days) shipping.
- Destination Matters: Distance impacts delivery time local orders may arrive faster than international ones.
- Customs Clearance: International orders may face delays during customs clearance, depending on your country’s regulations.
- Order Processing: Your order might take a few days to process before shipping, depending on Modlily’s order volume.
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Where Is Modlily located?
Modlily keeps its location a bit mysterious on the website. They sell stuff worldwide, probably getting things from different places. The absence of a clear location might make you think about how open and trustworthy they are. If you’re unsure, just drop a message to their customer support for more info.
Is Modlily Legit?
Modlily has received mixed reviews, with some customers reporting positive experiences and others expressing concerns about product quality and delivery delays. It’s essential to exercise caution and thoroughly research recent customer feedback before making a purchase. While some people have had satisfactory transactions with Modlily, others have encountered issues. Be informed and consider the potential risks before deciding to buy from them.
Conclusion
In conclusion, Modlily’s commitment to customer satisfaction shines through its generous 30-day return window, efficient processes, and dedication to a seamless fashion experience. With clear guidelines, a swift refund or exchange system, and a customer-centric approach, Modlily strives to make your fashion journey delightful and stress-free. Embrace the world of trendy fashion with confidence in Modlily’s reliable service.
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