Welcome to the guide on Ross Return Policy. Ross return policy allows customers to return most items within 30 days of purchase. The store aims to provide a hassle-free return experience, but there are some important details you should be aware of to ensure a smooth process. A receipt is necessary for all returns. Ross credits the refund back to your card, usually within 5-7 business days.
In this guide, we will outline our return policy, including which items you can return, how to start a return, and important details about refunds and exchanges. So if you have ever wondered about returning a purchase to Ross, keep reading to learn all the essential information you need to know.
Introduction of Ross
Ross founded in 1982, is a leading off-price retailer in the United States. With over 1,800 stores across the country, Ross offers a wide variety of brand-name and designer products at discounted prices. The company caters to a diverse customer base, providing everything from clothing to home goods. Ross prides itself on delivering quality merchandise at up to 60% off regular retail prices.
Known for its “Ross Dress for Less” slogan, the brand focuses on value and savings, making it a popular choice for budget-conscious shoppers. The company draws budget-conscious shoppers by selling brand-name items at lower prices.
Overview of Ross Return Policy
Ross offers a straightforward return policy that allows customers to return most items within 30 days of purchase. The return policy helps keep customers happy and makes store operations run smoothly.
- Return Window: You can return items within 30 days of purchase.
- Receipt Requirement: Bring your receipt or packing slip for a full refund.
- Refund Method: Ross processes refunds to the original payment method or offers store credit if you don’t have a receipt.
- Condition of Items: Items must be unused, in original condition, and with tags attached.
- Exclusions: Final sale items and certain categories like swimwear are non-returnable.
- In-Store Returns: Returns can be made at any Ross store location.
- Online Returns: For online orders, return items by mail using the prepaid return label provided.
Ross Return Policy in-Store
Returning items to a Ross store is a convenient option for customers who prefer to handle their returns in person. Here’s how the in-store returns process works.
- To return an online purchase in-store, simply bring the item, along with your packing slip or order confirmation email, to the customer service desk at any Ross location.
- Make sure the item is in its original condition, with tags attached.
- Ross will process the return and issue a refund to your original form of payment, just as they do with in-store purchases.
- Ross reports that almost 25% of online orders are returned in-store, showing that many customers like this option.
Ross Return Policy Online
Ross does not currently offer online returns. You must handle all returns in-store.
Ross Refund Policy
Ross offers refunds for items returned within 30 days of purchase. To receive a refund, bring your receipt to any Ross store. Ross refunds the money back to the original payment method.
Ross Exchange Policy
Ross does not offer direct exchanges. Instead, return items within 30 days of purchase for a refund and then repurchase the desired item. Bring your receipt or packing slip to any of Ross’s 1,800+ stores. Keep items unused, in their original condition, and with tags attached.
Suggested For You: Cider Return Policy & Refund
Items Eligible for Return at Ross
Most items purchased at Ross can be returned, but there are some exceptions.
Items Eligible for Return at Ross
- Clothing: Must be unused, with original tags attached.
- Home Goods: Includes items like décor, kitchenware, and bedding, provided they are in original condition.
- Footwear: Must be unused, with tags and original packaging.
Items Not Eligible for Return at Ross
- Final Sale Items: These cannot be returned or exchanged.
- Clearance Items: Marked down clearance items are non-returnable.
- Swimwear and Undergarments: These are generally not eligible for returns due to hygiene reasons.
- Opened or Used Products: You cannot return items that have been used or are no longer in their original condition.
Ross Return Policy for Defective Items
If you find a defect in an item purchased from Ross, return it within 30 days of purchase for a refund or exchange. Bring the defective item along with your receipt to any of Ross’s 1,800+ stores. Ross will process refunds to the original payment method or offer store credit if you don’t have a receipt. Ensure the item is in its original condition, with tags attached. Defective items not returned within the 30-day window or those marked as final sale cannot be refunded. This policy helps ensure customer satisfaction with Ross’s broad selection of discounted merchandise.
Ross Return Policy Without Receipt
If you return an item to Ross without a receipt, you can still get a refund or store credit. Bring the item to any of Ross’s 1,800+ stores within 30 days of purchase. Ross will offer store credit based on the lowest price the item sold for. Ensure you keep the item unused, in its original condition, and with tags attached.
Does Ross Offer Free Returns?
Ross does not offer free returns. To return items, you need to handle the return yourself. If you purchase items online, you must return them to a Ross store or manage the return process through a carrier, which may involve shipping costs. You can only return items within 30 days of purchase.
People Also Search For: Party City Return Policy | TUMI Return Policy
Ross Return Policy After 30 Days
Ross generally does not accept returns after 30 days of purchase. Items returned past this period are not eligible for refunds or store credit. To return items, visit any Ross store within the 30-day window with the original receipt or packing slip. Ensure you keep the items unused, in their original condition, and with tags attached.
Ross Delivery & Shipping Policy
Ross does not offer online delivery or shipping for purchases. Pick up all orders in-store.
Ross Gift Card Policy
You can purchase Gift Cards at Ross, which have no expiration date. You can purchase a gift card for between $10 and $150. Choose different designs for gift cards and order them online. In California, you can redeem gift cards for cash with a balance of less than $10.
Show the original receipt to replace lost or stolen gift cards with a new card that has the remaining balance. Ross processes gift cards in 1-2 business days before shipping them.
People Also Like To Visit: Forever 21 Return Policy | B&H Return Policy Updated
Ross Holiday Return Policy
Ross extends its return policy during the holiday season. Return items purchased from November 1 to December 24 by January 31 of the following year.
Ross Order Cancellation Policy
Ross does not allow order cancellations for online purchases because you must pick up all orders in-store.
FAQs
1- Can I return items without a receipt?
Yes, you can return items without a receipt at Ross. You’ll receive store credit based on the lowest price the item sold for. Ensure you keep the item unused, in original condition, and with tags attached.
2- What is the return window at Ross?
You can return items within 30 days of purchase. For holiday purchases, the return period extends to January 31 of the following year. Keep items in their original condition with tags attached.
3- Are final sale items returnable?
No, final sale items are not returnable. Ross’s return policy does not apply to these items. Always check the final sale status before purchasing.
4- Can I return items purchased online?
Ross does not offer online returns. All returns must be handled in-store. Visit any Ross location with your items and receipt to process your return.
5- What if my item is defective?
Return defective items within 30 days for a refund or exchange. Bring the item and receipt to any Ross store. Ross will process refunds to the original payment method or offer store credit if needed.
Conclusion
Ross return policy provides a clear and customer-friendly return, refund, and exchange policy across its 1,800+ stores. You will receive a refund when you return items within 30 days of purchase, provided they are unused and in their original condition.
For More Brand Policies You Can Visit Our Homepage.