Welcome to the guide on Revolve return and refund policy. Revolve, the go-to online fashion destination celebrated for its trendy apparel and chic aesthetics, is not just about style; it also prides itself on a customer-centric return policy. Whether you’ve encountered sizing issues, the garment didn’t suit you, or you’ve had a change of heart, this guide aims to provide a comprehensive overview of Revolve’s return policy to ensure a seamless and stress-free experience.
Returns To Revolve In Detail: Guide In Steps
Navigating returns with Revolve is a straightforward process, ensuring a seamless experience for customers around the globe. Here’s a step-by-step guide:
1. Timeframe
Revolve offers a generous 60-day return window from the shipment date for eligible items. If you’re looking for an exchange or store credit, the window extends to a comfortable 90 days.
2. Condition
Items must be returned in pristine, original condition with tags attached, unworn, unwashed, and unaltered. Don’t forget the importance of returning items with their original packaging and accessories intact.
3. International Returns
For the 13% of international customers, the responsibility lies in arranging and covering the cost of return shipping.
4. Free Returns (US only)
A standout benefit for U.S. customers is the convenience of prepaid return labels. Given that a staggering 87% of Revolve’s customers are based in the US, this perk significantly eases the return process for the majority.
5. Final Sale
Approximately 10% of items on Revolve fall under the final sale category, meaning they are non-returnable and non-exchangeable. Always check before making a purchase.
6. Beauty Products
Beauty products have a shorter 30-day return window and must be unopened and unused, a sensible approach considering hygiene concerns.
7. Modified Return Policy
If your returns within 12 months exceed $7500 or about 500 high-end designer items, be aware of a potential 15% restocking fee and the responsibility for return shipping costs. Revolve implements this policy to prevent abuse of their generous return policy.
8. Bridal And Bridesmaid
Bridal gowns offer a 30-day return window, but alterations void eligibility. Special orders of bridesmaid dresses (3+ in one style) are final sale, likely due to the custom nature of the order.
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9. Holiday Season
During the festive season (November 21st – December 31st), returns are extended until January 15th of the following year. This accommodation caters to the increased shopping volume and potential gift returns during the holidays.
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Returning Your Items to Revolve: A Very Easy Procedure
To return items easily please follow these steps:
- Initiate The Return: Log in to your Revolve account and select the items you want to return. Alternatively, contact customer service, available 24/7 via phone, email, and live chat.
- Generate a Return Label (US only): Eligible U.S. customers can generate a prepaid return label within their account, saving them the hassle of printing and paying for a label.
- Pack It Up: Securely pack the items in their original packaging with all accessories and the packing slip. Not only is this practical, but it’s also environmentally friendly.
- Label It Clearly: Attach the return label to the package, ensuring its visibility for a smooth process.
- Ship It Out: Drop off your package at any UPS location or schedule a pickup. UPS is Revolve’s official shipping partner, ensuring a smooth and reliable delivery.
Unveiling Revolve Easy Refund Policy
Welcome to Revolve, where your happiness is our top priority! We understand that sometimes things might not go as planned, and that’s perfectly okay. Our refund policy is designed to make your experience smooth and stress-free. Here’s a friendly guide to help you navigate through it:
1. 30-Day Happiness Guarantee
We want you to love your purchase! If, within 30 days of receiving your order, you find yourself not completely satisfied, don’t worry. We’ve got your back.
2. Simple Eligibility for Returns
Returning items is a breeze – they just need to be in their original condition. Haven’t worn it, haven’t washed it, and all tags still attached. Just like new! Return the items in the same packaging they arrived in, and you’re good to go.
3. Hassle-Free Return Process
Returning items is as easy as shopping with us. Log in, go to your order history, and pick the items you want to return. Follow the instructions, get a return label, slap it on the package, drop it off at your preferred carrier, and relax – we’ll take it from there!
4. Flexible Refund Options
Your money, your choice! Once we get your return and check it out, you can decide if you want your refund on your original payment method or prefer store credit. We want to make sure it suits you perfectly.
5. Effortless Exchanges
Want a different size or color? No problem! When initiating the return, just choose the exchange option, and we’ll make sure you get what you really want. No need to place a new order – we’ve got you covered.
6. Defective Items? We’re Here to Help
If you happen to receive a damaged or defective item (fingers crossed you don’t!), let us know right away. Our friendly customer support team will jump into action, and we might ask for a quick photo to sort things out pronto.
7. International Orders, We’ve Got You Too
To our global friends, our refund policy extends across borders. Just keep in mind that for international returns, you’ll be responsible for the return shipping costs. But don’t worry, our support team is just a message away for any questions or guidance.
Revolve is all about making your shopping experience enjoyable from start to finish. If you ever have questions or need a helping hand, our super-friendly customer support team is here for you. Thanks for being part of the Revolve family – happy shopping!
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How Long Does It Take To Get A Refund From Revolve?
Ensuring a seamless and stress-free experience. Here’s a step-by-step guide:
1. Processing Time
- Once your return is initiated, Revolve takes 2-3 business days to process it and verify that the items are in good condition, aligning with your return request.
2. Refund Method
- The refund is issued back to your original payment method. The duration varies based on your financial institution:
- Credit/Debit Cards: Typically 3-5 business days.
- PayPal: Instant, with a potential additional wait for funds to transfer to your bank account.
3. Total Time
- On average, expect your Revolve refund to take 5-7 business days, comprising:
- 2-3 business days for processing by Revolve.
- 3-5 business days for credit/debit card processing (instant for PayPal).
4. Tracking Your Refund
- Monitor your refund status in your Revolve account under “My Orders.” This section provides insights into the processing stage and the estimated arrival date of your refund.
5. Additional Considerations
- International Returns: If returning items from outside the US, anticipate potential delays in reaching Revolve and processing your refund.
- Modified Return Policy: Returning over $7500 worth of merchandise in 12 months may lead to a modified return policy with an extended processing time and restocking fee.
- Holidays: During peak holiday seasons, slight delays may occur in processing returns and issuing refunds.
This comprehensive breakdown ensures you understand the intricacies of the Revolve refund process. For specific updates or inquiries, feel free to reach out to their customer service.
Can I Return Revolve Items Without a Receipt?
If you find yourself without a receipt for your Revolve purchase, here’s a quick guide on what you can do:
Returning With a Receipt
- Smoother Process: Having your receipt streamlines the return process, making it faster and more efficient.
- Proof of Purchase: The receipt acts as essential proof of your purchase, aiding in a seamless return or exchange.
Returning Without a Receipt
- Possible, But Tricky: Revolve may accept returns without a receipt, but the process might take longer as they verify your order through alternative means.
- Limited Information: Without a receipt, essential details like item price or payment method might be lacking, potentially causing delays in processing.
While it’s advisable to have your receipt, if it’s unavailable, don’t worry. You can still return your items, albeit with a potentially extended processing time. Always strive to find your receipt, but if all else fails, the alternatives mentioned above can help facilitate your return without unnecessary complications.
What Items Cannot Be Returned To Revolve?
Here’s a list of items that typically cannot be returned to Revolve:
- Final Sale Items
- Beauty Products
- Altered Bridal Gowns
- Special Order Bridesmaid Dresses (3 or more of the same style)
- Items Exceeding $7500 in Returns (within 12 months)
- Items Without Tags
- Worn or Used Items
- Items Damaged by the Customer
Can I Cancel My Order from Revolve?
You can cancel your Revolve order, but it depends on the processing status. Here’s a straightforward breakdown:
Check Order Status
- Log in to your Revolve account.
- Visit “My Orders” and locate your order.
- Check the “Order Status” section.
Cancellation Options
- Processing: Cancel online or contact customer service.
- Shipped: Contact customer service for assistance after shipping.
- Contact Customer Service: Use the provided contact details for assistance.
- Restocking Fee: A 15% restocking fee may apply if your order is already processed.
Tips For a Smooth Cancellation
- Act quickly for higher success chances.
- Have order details ready for faster assistance.
- Be patient; processing may take a few days.
- Explore alternatives if cancellation isn’t possible.
Remember
- Policies can change, so check the Revolve website for updates.
- Contact customer service for accurate information about your specific order.
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What is Revolve Gift Card Policy?
Purchase And Use
- Gift Cards are available in $10, $25, $50, $100, and $250 denominations.
- Usable online or in-store at Revolve or FWRD locations.
- It can be combined with promotional offers and discounts.
Redemption And Balance
- Activated immediately upon purchase.
- Check the balance online or in-store.
- No expiry is usable for multiple purchases.
Returns And Refunds
- Gift Cards are non-returnable for cash.
- Refunds for returned items within the policy are issued as a new Gift Card.
- Split refunds for combined Gift Card and credit card purchases.
Lost Or Stolen Cards
- No replacements for lost or stolen Gift Cards.
- Protect card information; it cannot be cancelled or blocked.
Does Revolve Have Free Returns To The USA?
Yes, Revolve offers free return labels for all U.S. customers, ensuring a hassle-free return process. Here’s what you need to know:
Eligible Items for Free Returns In The US
- Items purchased within the 60-day return window.
- Unworn and unwashed, with original tags attached.
- Returned in the original packaging with all accessories.
How to Get Your Free Return Label
- Log in to your Revolve account.
- Navigate to “My Orders” and select the relevant order.
- Click on “Return Items” and choose the item(s) to return.
- Generate a return label, either printing it yourself or having Revolve email it to you.
- Pack the items securely with all accessories and the packing slip.
- Attach the return label and drop it off at any UPS location or schedule a pickup.
Things To Keep in Mind
- Free return labels are exclusive to U.S. customers.
- Different return policies may apply to final sale items, beauty products, and items exceeding $7500 in returns within 12 months, potentially impacting eligibility for free returns.
Revolve Return Policy In Canada
In Canada, Revolve’s return policy grants a 60-day window for a full refund and 90 days for exchanges or store credit. To initiate a return, log in to your Revolve account, select the items, and generate a return label via the Canadian return portal. Pack the items securely, drop them off at a UPS location, and cover the return shipping cost. Refunds are processed within 5-7 business days of receiving the return. Certain items like final sale and beauty products have specific return conditions. Always double-check the policy for accurate information.
Conclusion
Returning items to Revolve is a breeze! If you’re in the U.S., they give you free return labels for most things. Just hang on to your receipts, tags, and the original packaging. If you ever need to return something, log in to your Revolve account, choose the items, and create a return label. Stick it on, drop it off at UPS, and you’re done! It’s that simple. So, shop stress-free at Revolve!
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